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Citizen-based service delivery monitoring: research into current practices Citizen-based service delivery monitoring: research into current practices HOT

This research was commissioned by the DPME, with the support of the PSPPD. It is an initial scoping  exercise of citizen involvement in service delivery monitoring. The intention is to investigate existing practices and explore if there are aspects of existing practices which should be considered for wider application.This study is not intended to be a comprehensive
review of existing practices.

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Author PSPPD I